Rules for Medical Interpreter! Experience working with I Call International

 

1.*introduce*

Good morning, I am..., I am your interpreter today. My ID is 12345 , How may I help you today?

2.*intake questions if needed- dịch thay cho bs*

ok can I ask you some questions

is the patient there with you? -yes ->

3. can I introduce myself to the patients, .

what are you calling from

may I introduce myself to the clients

4. if they are not in the room with the doctor LEP - is the patients in the room with you,can I talk to her or him?

5. My name is...I am your interpreter today...I will interpreter everything that is said and keep it confidental for accuracy reasons. Please making complete thoughts, accurate phrases and short sentences.

OK we can start the call.

*They will start the conversation and the appointment.*

6. is the patients there with you? *no, i need you to call them*

*they provide us phone number and we call the patients*

May you provide the phone number and the name of the patients? *taking note*

how should I introduce you to the patient? *note and translate to my target language* is there any voice messages you want me to leave in case they are not answer? this is the .... doctor give ...please call back...note that not left the call and ask everything before end the call

if the doctors don't say you need to call the patients, then don't call

7. how to identify yourself

hello, how are you feeling today - say exactly what you heard in target language, not in the third role 

if you need to interupt...I am sorry for interupt, this is interpreters speaking, I have a small question about....

8. if you speaking faster they will speaking faster..

reminding all the thoughts and .....this is interpreter speaking..*talk to doctors* can I shorten..

exp: how are you feeling today...

say what you are going to day to LEP

9. Never explain anything to LEP, tell them you are just the voice,..

"what" - say exactly "what"

10. they say at the same time, 

talk to the doctor : this is interpreter speaking..*talk to doctors* can I talk to the patients at one time..

11. background noise

talk to the LEP I am sorry, this is interpreter speaking..is there anyway to reduce the background noise 

12. start crying screaming at the call pediastrics

talk to the LEP    this is interpreter speaking...I am sorry but can you repeat what you say 

13. talk about the procedure, don't know the term, how to request

talk to doctors   this is interpreter speaking..can you doctor give me the explaination for the term...thank you very much

14. never ask questions because you are not the part of the conversation and never answer the question from anyone in the call

not interupt the call..even "oh interpreter it is very helpful thank you so much"

15. if they stay silent, you do nothing, wait for the doctors, wait for the doctor ask again

16. always stay the customer service voice no matter what

17. always be ready for the call

Ending the call

verify that you are no longer related in the call

This is interpreter talking with...

Thank you for your answer * in target language*

Thanks to the doc *in English*

the client leave the room and leave the call

Yes I am allowed to hold on but only just 10 minutes

10 minutes passed if they not come back

this is interpreter...the10 minute time holding is ended. thank you.... 

completely sure the call is over..

thank you goodbye *in English and your target language*

not shouting...not showing any expression or feelings...

translator the tone of the doctors and the patients both

speak clearly...not saying chapines like uhm ah 

not change the information and focus on the accuracy of the information because it might be danger for the patient

3

repeatation 

this is inter speaking...can you repeat..

clarification

this is inter.. speaking...could you clarify the information you justs 

verification

this is inter...*we repeat the information back and wait for the confirmation of doctors.."

not add, not interupt, not remove and change the information..

not leave out anything..everything is important

only say once, not repeat back or not saying twice

this is interprerter speaking.. the patients asking me ...how should I procedure

always tell the doctors and the clients 

interpreter even the bad words